Most affected customers can get a $90 credit on their cable and internet bills. Some will be eligible for a $180 loan, the district attorney`s office said. LOS ANGELES, CA – Time Warner Cable will lend nearly $17 million to customers to settle a consumer protection lawsuit stemming from allegations that the company used deceptive advertising practices to trick customers into paying for high-speed Internet services it could not provide, Los Angeles County District Attorney Jackie Lacey said Thursday. Eligible customers receive about $16.9 million in credit refunds or free service, the Los Angeles County district attorney`s office said. Most of the money — the largest the prosecutor has ever received in such a complaint — is returned to customers within 60 days by automatic credits on their monthly cable/Internet bills by Spectrum, the parent company of Time Warner Cable after a merger in May 2016. LOS ANGELES (CBSLA) – If you are one of the tens of thousands of Von Time Warner customers in California who have had to deal with slow speeds, you may be entitled to a credit on your next bill. With this comparison, nearly $17 million will be returned to legitimate customers. Most funds are allocated in the form of automatic credits on their monthly cable and internet bills. Eligible customers will receive $90 in the form of a single credited invoice on their invoices. Customers who have received outdated modems and paid for higher internet speeds are entitled to a credit of $180.
Spectrum is required to be able to issue credits to all eligible consumers within 60 days. I left the spectrum last year because of increases in my bill, I had cable, internet and phone service with them and was told that I have no right to get anything from the lawsuit because I am no longer a customer, you can talk to someone I can talk to because I have been scammed, just like their current customers, so I should be eligible for a refund. If someone qualifies, they get the loan automatically, said the spokesman for the district attorney`s office, John Hall. Customers who have been exposed to outdated modems that have prevented them from getting the higher bandwidth they have purchased, as well as those who have purchased faster Internet speeds than the company`s infrastructure could not provide, get a one-time loan of about $90. Some consumers who are covered by both receive up to a $180 loan. The company has not acknowledged its responsibility, but has agreed not to promote a level of Internet speed that it knows or should reasonably know cannot provide consistently at peak times. The agreement also requires the company to ensure that customers receive devices that can provide advertised speeds. Affected customers automatically see within 60 days a credit of $90 or $180 on their Spectrum bill, DA`s office said.
Customers who have received obsolete modems from Time Warner receive the $90 credit, while those who have received outdated modems and paid for higher speed receive a credit of $180. The agreement affects more than 170,000 California consumers who did not receive the internet speeds they paid for. Spectrum has 60 days to issue credit to eligible customers. The money will be refunded to Spectrum customers in 60 days in the form of a single credited monthly invoice. Eligible subscribers receive a one-time credit of about $90 on their bills, according to the district attorney`s office. Most of the money is repaid through automatic credits on monthly cable/Internet bills from Spectrum customers, which became the parent company of Time Warner Cable after a merger in 2016. According to the authorities, Internet customers who have not been able to obtain the service for which they paid will receive a one-time credit within 60 days. Customers who have received obsolete modems receive a credit of $90, while those who receive the modem and also for higher Internet speeds b